Política de reembolso

Refund & Withdrawal Policy — D'4vila

At D'4vila, we want you to shop with confidence. This policy explains your rights regarding returns, refunds, and your legal right of withdrawal under European Union consumer protection laws.

Return Policy Summary

  • Returns accepted within 14 days
  • Free return shipping
  • No restocking fees
  • No final sale items

Right of Withdrawal (EU Consumers)

In accordance with the European Union Consumer Rights Directive, customers located in the European Union have the legal right to withdraw from their purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day you receive your order.

To exercise your right of withdrawal, you must notify us of your decision to cancel the purchase through a clear written statement sent by email.

Contact email: contact@d4vlla.com

Once your withdrawal request is received, we will provide instructions for returning the item.

Return Conditions

To be eligible for a refund, returned items must:

  • be unused and in original condition
  • include original tags and packaging
  • not show signs of wear, washing, or damage

We reserve the right to refuse returns that do not comply with these conditions.

Free Return Shipping

D'4vila offers free return shipping for eligible returns within the 14-day withdrawal period.

Customers must contact us before returning any item.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be issued using the original payment method within a reasonable number of business days.

This refund includes:

  • the full value of the returned products
  • standard delivery costs, where required under applicable EU law

Please note that processing times may vary depending on your payment provider or bank.

Exceptions

For hygiene and safety reasons, certain items may not be eligible for return if opened, used, or damaged after delivery, where permitted by applicable law.

Any non-returnable products will be clearly identified on the product page.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue promptly.

Contact

For questions regarding refunds, returns, or your right of withdrawal, contact us at:

D'4vila
Email: Francarlo_aguiar@hotmall.com